How valuable would it be to know the most frequent errors that your reps make?
Refract helps sales managers or coaches identify and address the biggest mistakes or missed opportunities reps make, and 'good moments' that could become 'great moments' by sharing best practice.
Key 'coachable' moments of sales calls, online meetings, role play challenges and emails can be tagged with comments, to skip between, providing praise, ideas and corrective feedback.
Key moments or entire calls/meetings can be shared with colleagues as bitesize learning or added to your ‘best practice library’ – supporting onboarding and sharing ‘what good looks like’.
Short role play challenges can be set – such as dealing with this objection or demonstrating the value of x to y prospect, optionally graded to track progress of individuals and teams.