December 18, 2019 Comment off
6 Reasons Why Sales Training Often Fails
Before finally inventing the lightbulb, Thomas Edison once said, “I’ve not failed. I’ve just found 10,000 ways that won’t work.” Sales trainers were in a similar boat until recently. After all, many ways exist for a learning program to fail—about as many as the number of individual learners in that program, itself. Even a brilliantly […]
December 18, 2019 Comment off
Are You Providing a Great Customer Experience?
Yelp. Rotten Tomatoes. Amazon 5-star reviews. Consumer Reports. Today’s consumer has nearly unlimited outlets to express their satisfaction (or all too often, their dissatisfaction) with a service or product they have received. It’s been said that if you do something well, someone will hear about it. Do something wrong, and twenty people will hear about […]
December 18, 2019 Comment off
5 Sales Excuses Your Sales Team Give For Not Hitting Targets
Selling isn’t an easy business, but even the most experienced salespeople will feel the pressure sometimes. Especially if they are not close to hitting their targets. It’s common for salespeople to come up with a load of excuses why that might be, but that shouldn’t deflect attention away from the fact that… They are not […]
December 18, 2019 Comment off
3 Easy Ways to Create Loyal Customers
On average, it’s five times more expensive to acquire a new customer than it is to keep an existing one. So, if you are only focusing on new customers, you could be missing out on retaining valuable customers and revenue opportunities from cross-selling and upselling. Therefore, turning your attention to your current customers and playing […]
December 18, 2019 Comment off
Why you need to do real-time sales
Customers today want information in real-time. They don’t expect to have to wait, particularly if they are ready to buy, and unwarranted cold calls are becoming more and more unpopular by the day. Enter real-time sales, via your website – which in the digital age has the potential to be your best-converting channel (if it […]
December 18, 2019 Comment off
What is sales enablement and why is it important?
Working in sales is a tricky business. Every salesperson, in every industry and company size, needs to take into account the various stages of a sales process – before, during and after a conversation has taken place with a potential customer. Equally, if the salesperson isn’t armed with the right tools and information, it makes […]