December 18, 2019    Comment off

Are You Providing a Great Customer Experience?

Yelp. Rotten Tomatoes. Amazon 5-star reviews. Consumer Reports. Today’s consumer has nearly unlimited outlets to express their satisfaction (or all too often, their dissatisfaction) with a service or product they have received. It’s been said that if you do something well, someone will hear about it. Do something wrong, and twenty people will hear about […]

Read More
customer loyality

December 18, 2019    Comment off

3 Easy Ways to Create Loyal Customers

On average, it’s five times more expensive to acquire a new customer than it is to keep an existing one. So, if you are only focusing on new customers, you could be missing out on retaining valuable customers and revenue opportunities from cross-selling and upselling. Therefore, turning your attention to your current customers and playing […]

Read More
Customer Experience

November 7, 2019    Comment off

Mind the Customer Experience Gap

“A time of great change is also a time for great opportunity.” Jennifer O’Neill, Director of Global Sales Enablement at Medallia, got it right during her SiriusDecisions Summit Europe presentation. The B2B landscape in Europe and around the globe is rapidly changing, opening doors to the companies that are nimble enough to keep pace and […]

Read More